PrivacyPolicy | Mobile Computer Repair of the Triad

Mobile Computer Repair of the Triad

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Privacy Policy

Effective Date: 2/27/2025
Last Updated: 3/10/2025

1. Introduction

At Mobile Computer Repair (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

2. Information We Collect

We may collect the following types of information when you interact with our business:

a. Personal Information

Name
Contact details (phone number, email, address)
Payment details (only for processing payments; we do not store full payment information)

b. Technical Information

Device details (make, model, operating system)
System logs or error reports provided during diagnostics
IP address (if using our online or remote support services)

c. Service Information

Details of services requested and completed
Communication records (emails, calls, or messages related to service inquiries)

3. How We Use Your Information

We use the collected information to:

Provide and improve our computer repair services
Process transactions and send invoices/receipts
Respond to inquiries and provide customer support
Send service updates, appointment reminders, or promotional offers (if opted in)
Ensure compliance with legal or regulatory requirements

4. How We Protect Your Information

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data in the following limited circumstances:

Service Providers: Third-party vendors who assist in payment processing or IT support, under strict confidentiality agreements.
Legal Requirements: If required by law or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, sale, or business restructuring, your information may be transferred under the same privacy safeguards.

6. Data Retention

We retain customer information only as long as necessary for service fulfillment, legal compliance, or legitimate business purposes.
Technical logs and diagnostic reports may be deleted after a specified period unless required for future support.

7. Your Rights & Choices

Depending on applicable laws, you may have the following rights regarding your personal data:

Access & Correction: Request access to or corrections of your personal data.
Opt-Out: Choose not to receive marketing communications.
Data Deletion: Request the deletion of your personal information, subject to legal and business obligations.

To exercise these rights, contact us at mobilecomputerrepair336@gmail.com.

8. Third-Party Links & Services

Our website or communications may contain links to third-party services. We are not responsible for their privacy practices and encourage you to review their policies before providing any information.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the revised Effective Date. Continued use of our services after changes means you accept the updated policy.

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Mobile Computer Repair of the Triad